City Utilities

Utility Billing Schedule and Payment Policy
•     Bills go out the 1st and are due by the 15th of the month. Note a 10% late fee applies if payment is not received by the due date.
•     Accounts not paid by close of business on the 25th are subject to disconnection.
If the 25th falls on a Friday, payment is accepted through the following Monday.
If disconnection occurs full payment is required before service is restored.

The City of West Tawakoni is pleased to announce a new billing notification system designed to keep residents and businesses informed about their utility accounts. Through this enhanced service, customers will receive timely email and text alerts for new billing statements on the day they are issued, delinquent notices two days prior to the delinquency date, and service cutoff warnings two days before any scheduled disconnection. This convenient system helps ensure you never miss an important update. To enroll, simply contact City Hall. Stay connected, stay current, and enjoy greater peace of mind.

Garbage Collection Schedule and Guidelines
Commercial Service:
•     Once Weekly Pickup: Wednesday
•     Twice Weekly Pickup: Monday and Thursday
Residential Service:
•     Pickup occurs on Monday or Thursday, depending on your location.
Please refer to the service map to confirm your designated collection day. Service Map
General Guidelines:
•     Collection begins at approximately 7:00 a.m.
•     All garbage must be placed inside polycart containers provided by the contractor.
Items placed outside the polycart(s) will not be collected.
•     One bulk item may be placed for pickup once per week on your scheduled collection day, at no additional charge.
Additional Disposal Option: A roll-off container is available at 1401 Rabbit Cove Road for larger disposal needs.
Please contact City Hall in advance to confirm availability.